Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee in Cockfosters

At Flower Delivery Cockfosters, we are dedicated to delivering the highest quality fresh flowers to households and businesses throughout Cockfosters and the surrounding areas. As your trusted local florist, we take great pride in ensuring every bouquet is hand-prepared and arrives looking beautiful and vibrant. Our Freshness Guarantee means your flowers will reach you in perfect condition, every time.

Damaged-on-Arrival Policy

If your flowers arrive damaged, wilted, or not up to the standard you expect, we sincerely apologise. We understand how important it is for flowers to look their very best on arrival. If you notice any damage, please report the issue to us within 24 hours of delivery. We kindly request that you provide supporting details and, if possible, clear photographs of the damaged items. This helps us resolve your concern quickly and maintain the high standards Cockfosters customers rely on.

Freshness Window

We guarantee that all our flower arrangements will remain fresh for a minimum of five days after delivery, provided they are cared for according to our recommended guidelines. Our team selects flowers at their peak freshness and conditions every bouquet before dispatch. Should your flowers not last the guaranteed freshness window, please let us know promptly, so that we can investigate and offer a suitable resolution. Your satisfaction is our highest priority.

Refund and Replacement Options

If your order falls short of our Freshness Guarantee or arrives damaged, we offer the following options for your peace of mind:

• Full Refund: If we cannot deliver the quality we promise, and you are unsatisfied with a replacement, we are happy to issue a full refund for your purchase.
• Replacement Arrangement: Prefer a fresh bouquet instead? We will swiftly send a replacement at your earliest convenience, ensuring you enjoy the beauty of fresh flowers as intended.
• Partial Credit: In certain cases, a partial credit may be offered for your next purchase, if this best suits your needs.

Your preferences will always be respected, and our team will work with you to find the solution that leaves you smiling.

Complaints Process

Your feedback is vital to helping us improve our services and maintain our excellent reputation across Cockfosters. If you wish to make a complaint about your flower order or delivery experience:

1. Please contact us as soon as possible after receiving your order, clearly outlining the issue.
2. We aim to acknowledge your complaint within one working day and resolve the matter promptly, usually within three working days.
3. Where necessary, we may request additional information or photos to help address your concern thoroughly.
4. Our team will keep you updated throughout the process, ensuring transparent and open communication.

We are committed to your complete satisfaction, and your trust as a Cockfosters customer means everything to us. Every issue is handled with the utmost care, so you can order with full confidence each time.

Your Local Cockfosters Florist

Flower Delivery Cockfosters has proudly served our local community for years. Whether delivering to local homes or businesses, we treat every order with individual care and attention. Thank you for choosing us and trusting us with your special moments and everyday flower needs.